Warranty & Return Policy

Warranty:
All new products and solutions are subject to manufacturer warranty and restrictions which may be different from other Data Center Warehouse product purchases. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your Data Center Warehouse representative for additional guidance.

Damaged Shipments:
If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in and notify Data Center Warehouse immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.

Defective/ Dead On Arrival Non-Software Products:
Defective or DOA products may be approved for return if reported to us within the first 15 days after receipt of shipment, The return must be 100% complete, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable.

Order Discrepancies:
Any order discrepancies, i.e., missing items/components; mis-shipments; short-shipments, must be reported to Data Center warehouse within 7 days of receipt of the shipment.

Software:
Opened boxed software is not returnable. Unopened boxed software, after 7 days of receipt of product, is also not returnable. Software licensing sales may be returned only with manufacturer authorization. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned boxed software are the responsibility of the customer.

Return Procedure:
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.


Inspection Criteria:
  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products labeled with a security seal, must have the seal intact and not tampered with.
Return Shipping:
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Data Center Warehouse shall not be responsible for items returned that are lost or damaged in transit. Shipping and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. Data Center Warehouse will however cover shipping charges in the event of a defective product that needs to be returned. At our discretion, Data Center Warehouse may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.