All new products and solutions are subject to manufacturer warranty and restrictions which may be different from other Data Center Warehouse product purchases. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your Data Center Warehouse representative for additional guidance.
If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in and notify Data Center Warehouse immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
Defective/ Dead On Arrival Non-Software Products:
Defective or DOA products may be approved for return if reported to us within the first 15 days after receipt of shipment, The return must be 100% complete, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable.
Any order discrepancies, i.e., missing items/components; mis-shipments; short-shipments, must be reported to Data Center warehouse within 7 days of receipt of the shipment.
Opened boxed software is not returnable. Unopened boxed software, after 7 days of receipt of product, is also not returnable. Software licensing sales may be returned only with manufacturer authorization. Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned boxed software are the responsibility of the customer.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.